Help for Case Provider
Manage your inbound service requests, cases, and customer contacts.
- Language Preferences
- View and Edit Email Templates in Your Preferred Language
- French Translation Enhancements for Case
- Allow Decisiv Email Domains
- Respond to Case Email Notifications Directly from Your Inbox - TEMPORARILY DISABLED
- Case Mileage and Engine Hours Updates
Operations and Inspections
- Manage Customers
- Update Fleet Customer Information
- View Customer Assets
- View Customer Cases
- Manage Customer Contacts
- Upload Attachments to a Customer
- What's that blue button in the bottom left?
- How do I change my Provider password?
- Respond to a Service Request
- How do I update my Provider User Profile?
- Can I save a response and use it again later?
- Where are my Decisiv Email Notifications?
- Configuring the Case Quickstop Banner
- Configuring and Enabling the New Case Quickstop Banner
- Set Up Parts Pricing
- Manage Users and Permissions
- Set up Your Location Information
- Set Up Your Dealership Profile