Help Articles
Knowledge base
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General
Announcements, Release Notes, Service Notifications, and Governing Documents.
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Help for Case Provider
Manage your inbound service requests, cases, and customer contacts.
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Help for Case Fleet
Manage your fleet's assets, service requests, and cases in the Case application.
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Help for Builder
How to build and manage the operations users can add to cases.
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Help for Vision
How to perform customer searches and create custom views of your cases using the Vision application.
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Help for Insite
View reports and analytics using Insite - ASIST's reporting application.
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Help for DMS and DBS Integrations
Information on integrations with Dealer Management Systems (DMS) and Dealer Business Systems (DBS).
What's New
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Case 7.295 and Sentinel 1.96 - December 8th, 2023
2023-12-08 14:49:21 UTC
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Case 7.294 and Sentinel 1.95 - November 29th, 2023
2023-11-29 15:23:26 UTC
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Case 7.293 and Sentinel 1.94 - November 10th, 2023
2023-11-10 15:12:08 UTC
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Case 7.292 and Sentinel 1.93 - October 27th, 2023
2023-10-30 19:04:05 UTC
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Case 7.291 and Sentinel 1.92 - October 18th, 2023
2023-10-18 14:58:58 UTC
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Case 7.290 and Sentinel 1.91 - September 29th, 2023
2023-10-05 18:44:12 UTC
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Case 7.289 and Sentinel 1.90 - September 15th, 2023
2023-09-15 14:56:50 UTC
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Case 7.288 and Sentinel 1.89 - September 1st, 2023
2023-09-01 15:33:07 UTC
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Case 7.287 and Sentinel 1.88 - August 18th, 2023
2023-08-22 17:10:28 UTC
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Case 7.286 and Sentinel 1.87 - August 4th, 2023
2023-08-04 14:55:13 UTC
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Case 7.285 and Sentinel 1.86 - July 25, 2023
2023-07-25 13:00:00 UTC
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Case 7.284 and Sentinel 1.85 - July 7, 2023
2023-07-07 13:00:00 UTC
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Case 7.283 and Sentinel 1.84 - June 23, 2023
2023-06-23 12:00:01 UTC
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Case 7.282 and Sentinel 1.83 - June 9, 2023
2023-06-09 14:35:22 UTC
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Case 7.281 - May 26, 2023
2023-05-26 15:18:18 UTC
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Case 7.280 - May 12, 2023
2023-05-12 14:42:27 UTC
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Case 7.279 - April 28, 2023
2023-04-28 16:19:24 UTC
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Case 7.278 - April 14, 2023
2023-05-30 18:32:52 UTC
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Case 7.277 - March 31, 2023
2023-04-18 15:02:48 UTC
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Case 7.276 -- March 21, 2023
2023-04-18 15:02:49 UTC
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Case 7.275 -- March 3, 2023
2023-04-18 15:02:49 UTC
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Case 7.274 -- February 16, 2023
2023-04-18 15:02:51 UTC
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Case 7.273 -- February 2, 2023
2023-04-18 15:02:51 UTC
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Case 7.272 -- January 25, 2023
2023-04-18 15:02:52 UTC
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Top-Liner for Case 7.295 and Sentinel 1.96 -- coming November, 2023
2023-12-01 18:57:20 UTC
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Top-Liner for Case 7.294 and Sentinel 1.95 -- coming November, 2023
2023-11-20 21:52:04 UTC
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Top-Liner for Case 7.293 and Sentinel 1.94 -- coming November, 2023
2023-11-03 18:25:05 UTC
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Top-Liner for Case 7.292 and Sentinel 1.93 -- coming October, 2023
2023-10-19 18:30:54 UTC
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Top-Liner for Case 7.291 and Sentinel 1.92 -- coming October, 2023
2023-10-05 18:49:10 UTC
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Top-Liner for Case 7.290 and Sentinel 1.91 -- coming September, 2023
2023-09-21 17:33:38 UTC
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Top-Liner for Case 7.289 and Sentinel 1.90 -- coming September, 2023
2023-09-07 13:00:00 UTC
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Top-Liner for Case 7.288 and Sentinel 1.89 -- coming September, 2023
2023-08-24 18:56:45 UTC
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Top-Liner for Case 7.287 and Sentinel 1.88 -- coming August, 2023
2023-08-10 20:54:15 UTC
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Top-Liner for Case 7.286 and Sentinel 1.87 -- coming August, 2023
2023-07-28 19:55:03 UTC
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Top-Liner for Case 7.285 and Sentinel 1.86 -- coming July, 2023
2023-07-14 19:20:08 UTC
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Top-Liner for Case 7.284 and Sentinel 1.85 -- coming July, 2023
2023-06-29 21:17:51 UTC
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Top-Liner for Case 7.283 and Sentinel -- coming June, 2023
2023-06-15 21:32:07 UTC
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Top-Liner for Case 7.282 and Sentinel 1.83 -- coming June, 2023
2023-08-23 19:51:09 UTC
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Top-Liner for Case 7.281 -- Coming May, 2023
2023-05-18 14:30:20 UTC
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Top-Liner for Case 7.280 -- Coming May 2023
2023-05-04 18:28:24 UTC
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Top-Liner for Case 7.279 -- Coming April, 2023
2023-04-21 21:16:22 UTC
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Top-Liner for Case 7.278 -- Coming April, 2023
2023-04-18 15:02:47 UTC
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Top-Liner for Case 2.277 -- Coming March, 2023
2023-04-18 15:02:48 UTC
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Top-liner for Case 7.276 -- Coming March, 2023
2023-04-18 15:02:49 UTC
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Top-liner for Case 7.275 -- Coming February, 2023
2023-04-18 15:02:50 UTC
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Browser Support Policy
2023-10-04 20:59:23 UTC
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Cases Filters
2023-11-28 17:42:55 UTC
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Bi-Directional Mobile Communications - Overview & Help Article Summaries
2023-11-24 18:12:49 UTC
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Bi-Directional Mobile Communications - Administration: Enabling the Reply via SMS Text Feature
2023-11-20 22:39:41 UTC
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Bi-Directional Mobile Communication - Creating Customer Contacts
2023-11-20 22:39:54 UTC
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Bi-Directional Mobile Communications - Managing Customer Contacts
2023-11-20 22:40:08 UTC
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Bi-Directional Mobile Communication - Inviting Contacts into Cases
2023-11-20 22:40:26 UTC
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Bi-Directional Mobile Communication - Text & Mobile Communications
2023-11-20 22:40:39 UTC
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Bi-Directional Mobile Communication - Sending Mobile Estimates for Customer Approval
2023-11-20 22:40:52 UTC