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Help Articles

Knowledge base

  • General

    Announcements, Release Notes, Service Notifications, and Governing Documents.

  • Help for Case Provider

    Manage your inbound service requests, cases, and customer contacts.

  • Help for Case Fleet

    Manage your fleet's assets, service requests, and cases in the Case application.

  • Help for Builder

    How to build and manage the operations users can add to cases.

  • Help for Vision

    How to perform customer searches and create custom views of your cases using the Vision application.

  • Help for Insite

    View reports and analytics using Insite - ASIST's reporting application.

  • Help for DMS and DBS Integrations

    Information on integrations with Dealer Management Systems (DMS) and Dealer Business Systems (DBS).


What's New

  • Case V8.13.0 - June 2025

    2025-06-07 12:52:53 UTC

  • Case V8.12.0 - May 2025

    2025-05-23 04:00:01 UTC

  • Case V8.11.0 - May 2025

    2025-05-13 12:44:23 UTC

  • Case V8.10.0 - April 2025

    2025-04-25 04:00:01 UTC

  • Top-Liner - Case V8.13.0, Coming June 2025

    2025-05-29 13:00:02 UTC

  • Browser Support Policy

    2023-10-04 20:59:23 UTC

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