Overview

Administrators, General Managers, Service Managers, and Parts Managers can pin and edit contacts, making recipient selection more intuitive for their location. Contacts can be organized for quick access, and pinned contacts can be properly categorized for streamlined selection. The Job Role field and internal contact notes will display essential context when choosing recipients and enhancing collaboration and decision-making, ensuring smoother communication and better record-keeping.

Admin View

Non-Admin View

Administration

Pin and Unpin Contacts in Recipients Lists

• Admins, General Managers, Service Managers, and Parts Managers can pin and unpin contacts from any recipients list.

Editing Case Details page Notes section

No Pinned Recipients

• After selecting a recipients group and expanding the Send To recipients list, hovering over a contact will highlight it, and two buttons will display: right justified, an edit pencil, and a push pin.
• On hover of the push pin icon, a tooltip displays Pin Contact
• When clicked, the icon will change to a filled push pin indicating the pinned state, and on hover, the tooltip displays Unpin Contact
• Once the Send To recipient's list is closed and reopened, the pinned contacts will be displayed first, alphabetically in a Pinned section.

  

Pinned Recipients Exist

• After at least one contact in a Send To recipients list has been pinned, a new Pinned recipients group will be displayed in the recipients group menu.

NOTE: The contacts group list will display all pinned recipients segmented by their respective groupings, as seen above. 

Editing Contacts in the Notes Send To Recipients Lists

General Managers, Service Managers, and Parts Managers will see the following when viewing the recipients dropdown from the Editing Case Details page Notes section:

• After selecting a recipients group and expanding the Send To recipients list, hover over a contact to highlight it which will display a right-justified edit pencil and push pin.
  • On hover of the edit pencil icon, a tooltip displays Edit Contact
  • The edit pencil will be hidden when the focus is no longer on the contact.

• When clicked, the Edit Case Contact popup will appear.
  • "Dealer"/Location/Customer Contacts
  • All fields are available for entering/editing
• Registered Contacts
  • When the contact does not have a Job Role selected, you can select one that will update the contact. Once saved, this field then can only be updated by the contact.
  • Internal notes can be added/edited

When a contact has an internal note, this note will display a chat bubble icon below the email and phone for the contact (internally visible). 

Non-Administrative

Once a user with Administrator privileges has pinned contacts, they will be visible to everyone at their location in a recipients group Pinned or in the Recipients Group list at the top of the pinned section.