Expert Technician Support with TRITECH

Overview

The Expert Technician Support integration lets you open a TRITECH support case directly from the Edit Operation page. You can submit a case without leaving the application — relevant operational details are automatically passed to the form, and everything is handled in a single workflow.

Who Can Use This Feature

Any user who can access the Edit Operation page at a location with the TRITECH integration can initiate a support case.

Opening a Support Case

1. Open the operation you need help with.
2. In the Operation Info section, locate the TRITECH row.

3. Select Contact Support.
4. A modal opens with the TRITECH support form. Operation details are pre-populated where applicable.

5. Complete any additional fields required by the form.
6. Submit the case from within the modal.

You do not need to navigate away from the operation or open a separate tab.

Notes

• Submitted cases are managed within the TRITECH system. For case status and follow-up, refer to your TRITECH support contact.
• To add TRITECH - Expert Technician Support to your location, visit the Decisiv Marketplace.