Respond to a Service Request

If necessary, fleet users can respond to pending service requests on the Service Request page using the RESPOND button in the Action column.

This is helpful if you receive confirmation via a phone call or email from the service location saying they accept or decline the service request.

To respond to a service request:

1. From the Portal, select your location.
2. From the menu bar, click Service Requests.
3. On the Service Request page, any pending requests will have a RESPOND button in the ACTION column. Click RESPOND.
   
   
4. In the new modal that displays, select either Accept or Decline in the Response, enter the confirmed appointment time (if applicable), and add a note (such as any communication with the service location).
   
   
   
5. Once you enter your updates click SEND RESPONSE.