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Cases

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  • Language Preferences
  • View and Edit Email Templates in Your Preferred Language
  • French Translation Enhancements for Case 
  • Allow Decisiv Email Domains
  • Respond to Case Email Notifications Directly from Your Inbox - TEMPORARILY DISABLED
  • Case Mileage and Engine Hours Updates
  • The Case Quickstop Banner
  • Configure Your Case View
  • Add Operations with Labor Times to a Case
  • Create a Case
  • Check In a Case
  • Use the Intake Form
  • Enter Case Information
  • Enter Customer Information for a Case
  • Enter Asset Information for a Case
  • Enter Case Breakdown Information
  • Add Operations and Parts to a Case
  • Adjust Case-Level Charges
  • View Case Status Information
  • Use Quick Actions
  • Update Case to Asset In Service
  • Update Case to Asset Ready
  • Send and Receive Case Notes
  • Upload Attachments to a Case
  • Link a Case to Another Case
  • Start Watching a Case
  • Close a Case
  • Assign a Case to Another User
  • Print Case Information
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