Overview

A Repair Status indicates the current phase or stage of the repair process for a specific item, like a device or vehicle, and includes information for completed actions like, "Approved," "Asset Released," "Awaiting Parts," "Parts B/O," etc.

Repair Status updates keep customers informed about the progress of their repair and allow service providers to track the workflow.

Common Repair Statuses:

• Appointment: The repair request has been received, and the asset is scheduled for an appointment. 
• Checked-In: Formally starting the chain of events by notifying relevant contacts and or departments that an asset has arrived for maintenance or repair, initiating the repair process for its assessment and potential repair(s).
• Diagnosing or Triage: A systematic examination and evaluation to understand the current condition of an asset, identify potential issues, assess their severity, and recommend appropriate actions.
• Hold Auth: Further action or information is needed from the customer.
• Approved: Work has been approved.
• Working: The repair work is currently being performed.
• Parts Ordered: Necessary parts have been ordered but are not yet available.
• Body Shop: The vehicle is undergoing bodywork.
• Asset Ready: The repair work is finished, and the asset is ready for pickup or return.

Visibility

Repair Status can be found in the following places, making prioritizing work easier and responding to service delays faster.

All, My, and Watching Cases tables
Editing Case details page Quick Stop Banner when configured Case Timeline  Status Info section

Typeahead Dropdown Menu

Quickly find a specific status by typing keywords. This greatly decreases the time spent searching for the right status.

Available Repair Statuses Grouped by Milestones and Color-Coded

Milestone grouping for easier access and clarity in organizing repair statuses in a typical repair process flow. The status icons' color coding correlates to the milestones displayed in the Timeline, making it easier to track repair progress and align with the service process. Green: Indicates completed actions like, "Approved," or "Asset Released." Yellow: Represents waiting statuses, like "Hold (Parts)," or "Parts B/O." Red: Signals a stop when the estimate has been declined.  Blue: Provides informational updates on progress steps, showing that the case is progressing.