This release focuses on back-end work and improving usability for all users with the following enhancement:
TruVideo Hyperlinks Open in a New Tab
TruVideo is a video-first communication platform to improve customer experience through personalized videos, texts, and mobile-friendly features. Decisiv provides integration that allows TruVideo URLs included in the notes section of Case to be displayed as hyperlinks.
In this release, we introduced an enhancement that provides a new “external link indicator” icon next to the URL, allowing the hyperlink to open your TruVideo communication in a new browser tab so that you do not lose your place in Decisiv Case.
More information, including screenshot and video, is available in the Help Center article here.
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