This release focuses on issue fixes and improving usability for Service Providers and Fleet Users.
Technician Stories field added
For this release, we made it easy for Technicians to add notes, at the Operation level, to explain the steps they took to diagnose and repair an asset. This TECHNICIAN STORIES field is added to the Edit Operations page, below the Price Info section. Once added, notes are not editable and are time/date stamped. However, technicians may add as many notes as necessary in the Technician Stories section. These notes are only viewable by the Service Location, not the customer or outside party.
In addition to this new section, we added a SELECT TECH STORIES button to the Correction field which allows Service Advisors, Service Managers, and General Managers to auto-populate the Correction field with the Technician Stories, then edit them as needed for customer viewing.
This feature can be ENABLED or DISABLED by the Admin. Detailed information is available in the Help Center article here.
Location ID added to the Location Information Admin page
For this release, we made it easy for Fleets to find and copy the Location ID so it can be used in other places. Location ID will be used to subscribe to services in the marketplace, and it may be required more often. We made it easier to find this number by placing it at the top of the Location Information page, under the Details tab. The field is disabled for changes but the ID number can be highlighted and copied, then pasted where needed.
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