Top-Liner - Case V8.44.0, Coming August 2026

For the Case V8.43.0 Release, targeted for August 14th, we're planning the following improvements.

Enhancements:

• On-Site Asset Location Column | The field is now available as a column on the All Cases screen, and will soon be editable directly from that view.
• Mobile Case - Phone Number Search | Search for customers by phone number in Mobile Case, matching the capability already available in desktop Case.

Case V8.44.0 (Targeted for August 14th, 2026):

On-Site Asset Location Column - All Cases Screen for Service Providers

The On-Site Asset Location field is now available as a column on the All Cases screen, and will soon be editable directly from that view.

How it works:

• An Edit control appears next to the cell content. Click it to turn the cell into a text input.
• Save the change, Cancel to revert to the prior value, or Clear to empty the field.
• Entries are limited to 40 characters.
• The field is editable only while the case is open; it becomes read-only once the case is closed.
• Permissions match the existing asset field — anyone with access to the Additional Info section can edit it.
• Every change is tracked in the audit trail. Click the blue audit dot on the field to open the audit log and see the full change history.

Mobile Case - Phone Number Search

In v8.44.0, we're adding the ability to search for customers by phone number in Mobile Case, matching the capability already available in desktop Case.

How it works:

• On the Customer Search screen in Mobile Case, Phone now appears as a search option below Number.
• Search behavior matches the phone-search capability already live on desktop.
• Note: Mobile Case doesn't have an "All" search option, so phone number results aren't part of a combined search there — this only applies to a direct search.