Happy New Year! This is our first release of 2021, and focuses on enhancing usability for Service Providers.
Mileage and Engine Hours Fields Auto-Populate at Case Creation When Data is Fresh
We have improved the user experience for Service Providers during the case creation process by auto-populating the Mileage and Engine Hours fields when available data is newer than eight hours. Mileage and Engine Hours may be automatically populated by an external tool or service such as Mobile Check-In or plug-in diagnostics tools as expected, until those values are older than eight hours.
This ensures that asset data is fresh, and that the Mileage and Engine Hours fields are not populated with old or inaccurate data that could lead to warranty or repair problems down the line.
At any point, a user can also manually update the Mileage and Engine Hours fields on the case, as well.
See also: Case Mileage and Engine Hours Updates