- All Users
Watch Column Added for All Cases
As part of the Watch functionality we released a couple weeks ago, we added a Watch column to the All Cases table. You can add it to your table just as you would any other column.
The Watch column gives you a quick look into which cases you're already watching and which cases you aren't, so you can decide if you need to start or stop watching a specific case.
For Fleet users, see also: Configure your Fleet Case View
For Provider users, see also: Configure your Provider Case View
Banner Added for Closed Cases
If a case is closed, a blue banner will now appear at the top of the Viewing Case page to remind you it's closed and you can't modify it.
Create Contact Added for Bill To Customer
If you need to add a new contact for the Bill To Customer of a case, you can now add one by clicking the Contacts link under the new 'BILL TO' CUSTOMER section of the left sidebar.
Clicking the Contacts link will take you to a new 'Bill To' Customer Contacts page where you can add a new Bill To Customer Contact. The new contact will save to the case and to the customer.
See also: Enter Customer Information for a Case
Operation-Level Reason for Repair Populated
The operation-level Reason for Repair found on the Edit Operation page can now be populated by data from the Builder application. Builder users will need to populate the Reason for Repair in Builder first, then when users add the operation to a case, the Reason for Repair will populate based on the info in Builder.
Resolved Issues with Download Results
Previously, when you clicked the Download Results icon on the Cases page, the CSV that generated did not include values for ETR, Followup Time, or Department. Those values now appear in the results as expected.