Bi-Directional Mobile Communications Launching to All Locations on March 25th!

We are pleased to announce the launch date of Bi-Directional Mobile Communications to all Mack-Volvo dealers.  These features include:

• better ways to manage customer contacts, including mobile phone only contacts 
• the ability for dealers and customers to reply to case notifications and notes via SMS text or a mobile user interface, as well as to send notes to a case
• the ability for dealers and customers to be able to see the current list of cases in the mobile user interface
• the ability for customers to approve estimates at the line item level via the mobile user interface

The documentation for these features is now posted in the Help Center.  See the Overview article for a rundown of all the documentation, including a video demo of the new features in action.

Next Release Candidates - Case 7.303

Ongoing Projects

The next release is primarily focused on longer term projects and back-end continuous improvements, to include: 

• longer term projects -- estimate/operations table enhancements, improved OEM data integration, configurable OEM resource links, dealer business system integrations, and support for serial number-based assets (e.g., reefers, APUs, generators, etc.).
• back-end maintenance -- platform upgrades and security hardening.

Enhancements

In addition, we are planning the following enhancements:

• Improved visibility of Open Cases:  In Asset Search Results as well as Show/Edit Asset screens, we are planning to make it easier to see an asset's open cases, both active and inactive, as well as any pending service requests.
• Improved usability of the Price Code and Job Code fields:  On the Edit Operations screen, we are improving the behavior of the drop down lists of codes, type-ahead search and entering values not on the lists.