Help Articles
Knowledge base
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General
Announcements, Release Notes, Service Notifications, and Governing Documents.
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Help for Provider
Manage your inbound service requests, cases, and customer contacts.
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Help for Fleet
Manage your fleet's assets, service requests, and cases in the Case application.
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Help for Builder
Build and manage the operations that users can add to cases.
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Help for Vision
How to perform customer searches and create custom views of your cases using the Vision application.
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Help for Insite
How to view reports and analytics using the Decisiv Insite application.
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Help for DMS and DBS Integrations
Information on integrations with Dealer Management Systems (DMS) and Dealer Business Systems (DBS).
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Help for Sentinel
Create and manage appointments for alerts on your customer assets.