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  2. Help for Case Fleet

Help for Case Fleet

Manage your fleet's assets, service requests, and cases in the Case application.

Getting Started

  • Accessing the Platform for the First Time
  • Set Up Your User Profile

Search

  • Use the Search Page

Cases

  • Configure your Fleet Case View
  • View Cases by ETR
  • View Cases by Depot
  • View Case Information (VMRS)
  • Update the Fleet Case Status
  • Send and Receive Fleet Notes
See all 8 articles

Service Requests

  • Create a Service Request
  • Cancel a Service Request
  • Save a Service Location as a Favorite

Estimates

  • Review an Estimate

Notifications

  • View Notification Messages
  • Reply to Email Notifications

Common Questions

  • What's that blue button in the bottom left?
  • Where are my Fleet Email Notifications?
  • How do I Change My Password?
  • How do I update my Fleet User Profile?

Get More Help

  • How do I Contact Support as a Fleet Customer?

Admin Actions

  • Set up Your Location Information
  • Manage Users and Permissions
  • Upload Assets
  • Manage Assets
  • Manage Depots
  • Configure Reasons for Repair
See all 11 articles
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